Being able to get in touch with your website hosting provider if you have any questions or encounter any difficulties is quite important and how fast they will answer and react can be crucial, in particular when your site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are usually an easy way to distinguish genuine providers from resellers. The latter typically answer just to email messages or support tickets and you may have to wait for a day or even more so as to receive a response. In case your issue needs a few responses, you may end up losing a few days so as to have a simple problem resolved. With a genuine and reliable website hosting company, you should be in a position to get in touch with the support team at any moment and get a timely reply whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

The customer and technical support services for all our website hosting plans are twenty-four-seven, which means that you can forget about waiting for a few days so as to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you currently have an account, you can open a support ticket on top of the other three ways of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or the hardware you use. We will help you for more or less any webhosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to get well-timed assistance, especially when your web site is not running effectively for whatever reason. All of our Linux semi-dedicated hosting services include 24/7 customer and technical support, so if something happens, you will be able to use several ways to contact us - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general matters, so that if you don't have an account yet, for example, you're able to receive additional information about our solutions, or we can help you with less difficult technical matters. The other two options are for strictly technical troubles or anything which is more time-consuming as it's much easier to follow the conversation between you and our support team. The guaranteed maximum reply time for them is merely an hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day in order to receive support as you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting services, you won't ever have to wait for more than an hour to get assistance for any type of problem that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets that you open from your billing Control Panel or emails that you send to our tech support team. We also have local phone numbers in a number of countries around the world plus a live chat service where we can easily assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the different methods of communication, so no matter what your question or problem is, there will always be someone to assist you right away. If you need assistance with third-party software, which you cannot set up or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we supply come with 24/7 support through various methods of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the plans or you have some general or billing questions, you can call one of the local numbers we have around the world or you can use our live chat support and talk to a live agent. For solely technical problems that need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to keep track of a specific problem. The response time for them rarely surpasses 30 minutes, which means that you can forget all about having to wait for a full day to get assistance. The support service is available for any kind of server-related issues, including the pre-installed software. In case you'd like to receive support for third-party applications, you can consider ordering the Managed Services upgrade that we offer with all the plans.