A ticketing system is the most widely used means of communication that web hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to tackle a problem that requires some time to examine or that has to be escalated to a system administrator. In this way, all replies provided by either party will be kept in the same place in the event that somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts to do some procedure or to contact the hosting company’s client care team. If you would like to manage several domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Moreover, it can take significant time for the provider to process your tickets.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with plenty of other web hosting providers, the ticketing system that we use with our website hosting services is part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember different sign-in credentials, as you will be able to manage both your tickets and the web hosting account itself in a single place. So, in case you have a question or chance upon a challenge, you can contact our customer support team instantly. Our system offers an intelligent search mechanism. This means that even if you have posted many tickets over the years, you’ll be able to find the one that you want without difficulties. In addition, you can check knowledge base hints on dealing with common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more efficient to manage everything in one single location, which is why we’ve integrated a support ticket system into the in-house created Hepsia hosting Control Panel, which is offered with every single semi-dedicated server plan. This will allow you to manage the correspondence with our support staff along with your sites, which implies that you won’t have to remember additional sign-in credentials for another admin interface. You will be able to submit a new ticket or to track the status of an old one with less than several clicks while you’re browsing the files within your account. Moreover, you can look through older tickets using a clever search filter or take a look at relevant knowledge base articles, which offer solutions to commonly faced difficulties. The integrated trouble ticket system is monitored 24/7/365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.