If you’re a site owner, a problem can always appear and it does not automatically need to be connected to the web hosting service itself. For example, something can go wrong when you bring a software application up to date or some critical data might be modified or deleted mistakenly. Irrespective of what the nature of the problem might be, you’ll have to contact the customer support team and ask them to retrieve a backup or to assist you in dealing with the problem that you are struggling with. How promptly they’ll do it will predetermine the interval of time that your websites will be unreachable. For specific websites such as social networks or web stores, a prolonged outage can often mean losing clients and cash. That said, it’s vital to use the services of a web hosting company that offers not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Website Hosting

Our website hosting services feature a 60-minute response time guarantee, which suggests that irrespective of what question or predicament you might have, we will always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both pre-sales and technical matters. Our customer support team reps are available 24x7, even on weekends and national holidays, so you will receive timely help whenever you need it. We know how costly time can be, so by the time we answer your trouble ticket or email, we will have examined the matter and, in case we haven’t sorted it out, we will give you more information on what you have to do on your end – if the situation requires this. With our support service, you can be sure that there will be somebody to help you momentarily, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our extra-fast support service. You’ll obtain a reply to any trouble ticket submitted from the hosting Control Panel or email sent to our technical and customer support staff in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes far less time to investigate and sort out a problem. We’ll provide you with more info in case the solution entails something that needs to be done on your end. If you get in touch with us during weekends or official holidays, the response time will be precisely the same and due to the fact that our support staff is on duty around the clock, you’ll get swift assistance for any billing, technical or general issue irrespective of the hour.