Though this is not the mainaspect for you to distinguish a trustworthy website hosting provider from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you aren't working with a one-person company and that you can reach someone any time you're looking for support. The telephone support for website hosting services may range from standard to expert, therefore the issues which can be resolved through a phone call differ based on the service provider. Usually, these matters are simpler and feature billing or first level technical issues because more complex issues often require a support ticket where both you and the system administrators can track the proceedings with a particular issue. Nonetheless, being able to call your provider will save you a lot of time and efforts for the multitude of small things that will eventually show up at the time you manage your web hosting account.

Phone Support in Website Hosting

Since we have live telephone support 14 hours daily, you're able to get in touch with us and consult with our customer support representatives to learn more about all of the website hosting services that we provide and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we now have phone numbers on three continents so that you will be able to call the one nearer to you - in the USA, the UK or Australia. In case you're already an existing customer, you'll be able to give us a call about general and billing issues, and even about some technical issues. If the situation is strictly technical or it needs longer time to handle, you'll have to use our ticketing system, which will enable both you and our tech support team to monitor the info provided by either side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply feature real-time phone support for 14 hours daily. If you are not sure which package will be appropriate for your web sites, you would like to learn more about the plan's specs or you'd like to have any other type of information about our services, you are able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. In case you currently have an account, you're able to contact us about sales and general issues, although we are often able to assist with a multitude of technical issues as well. For entirely technical problems you'll need to employ our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case your trouble requires additional time to be resolved or it needs to be escalated to our sysadmins.