Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • All your help requests will be replied to in no more than sixty minutes after the support ticket or e–mail was received. If your case needs further assistance from a server admin, we will direct the ticket or the e–mail to the person on duty and we will leave a comment to notify you that more time will be needed for finding a solution. Furthermore if you make use of the Admin Services package, any of the tasks included there will be executed whenever you choose.

  • Top quality support service

  • An Exceptional Technical Support Service

  • Our technical support team will be at your disposal 24x7 should you need help with our Site Control Panel or with any of the apps that we preinstall on your behalf on the server. And if you require help handling all the day–to–day administration tasks on your dedicated server, you can check out the Admin Services package, that includes data backup disk storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Site Control Panel was preinstalled for every Linux dedicated hosting server. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most educational articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Site Control Panel.